Your Privacy Is Our Commitment
This policy clearly explains how your personal information is collected, stored, and protected on the 55oh platform.
1. Introduction & Applicability
This privacy policy ("Policy") describes how 55oh collects, uses, processes, and protects information related to the 55oh platform and all its services. By accessing 55oh's website, application, or any digital channel, you are considered to have accepted the terms of this Policy.
This Policy is an integral part of 55oh's terms and conditions. By registering on the platform, the user acknowledges that they have read, understood, and agreed to the full content of this Policy. Only those aged 21 or above may create an account and use the services on this platform.
We believe that data privacy is a fundamental right. To that end, 55oh uses SSL encryption technology and strict data management practices to ensure the protection of your information.
2. What Information We Collect
55oh collects various types of information necessary to provide you with the best service. This information comes primarily from two sources — directly from you, and automatically through our technical systems.
Personal Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial & Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction amount and date
- Transaction ID and confirmation code
- Transaction history
User Activity Information
Collected automatically while using the platform:
- Game play history and results
- Betting patterns and preferences
- Login times and session information
- Time spent on the platform
Technical Information
Collected automatically from your device and connection:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session data
3. How Your Information Is Used
55oh uses collected information only for lawful and specific purposes. We do not sell your information to any third party, nor do we use it for unauthorized purposes.
- Account Management: Your identity information is used to verify registration, secure login, and protect your account.
- Payment Processing: Financial information is used to manage deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain transaction history.
- Service Improvement: We continuously improve the platform experience by analyzing your play patterns and preferences.
- Responsible Gaming: Your gaming patterns are monitored to help implement responsible gaming practices.
- Customer Support: Information is used to resolve your issues and answer questions via live chat and email.
- Fraud Prevention: Technical information is analyzed to detect unusual activity and protect your account and the platform.
- Communications: Your contact information is used to keep you informed about important updates, transaction confirmations, and policy changes.
4. Sharing Information with Third Parties
55oh does not sell or rent your personal information to any third party. However, information may be shared in specific circumstances to provide services.
Payment Service Providers
The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile banking services. These services are governed by their own privacy policies.
Game Providers
Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may use limited session information to operate their services properly. They function as independent data controllers.
Security & Technical Partners
Certain technical information may be shared with trusted technical partners for platform security, fraud prevention, and management of the technical infrastructure.
Legal Obligations
When required to comply with legal directives, court orders, or regulatory authority requirements, 55oh may be obligated to disclose information as required by law.
5. Data Security Measures
55oh uses industry-standard technology and practices to protect your information. Our security measures are regularly reviewed and updated.
SSL Encryption
All data transmissions are secured by SSL/TLS encryption technology, which protects your information from third-party attacks.
Password Hashing
Your password is never stored in plain form. Advanced cryptographic hashing algorithms are used to keep passwords secure.
Access Control
Only authorized staff may access your information for legitimate reasons. All access is logged and audited.
Secure Servers
Our data is stored in secure data centers with both physical and digital security measures in place.
Fraud Monitoring
Automated monitoring systems instantly identify suspicious activity and take necessary action.
Regular Security Reviews
Our security team regularly conducts system reviews and testing to ensure the highest level of protection.
6. Cookies & Tracking Technologies
55oh uses cookies to keep the website functioning properly and to improve your experience. Cookies are small data files stored in your browser.
Essential Cookies
These are essential for the core functionality of the platform — used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.
Performance Cookies
These collect anonymous statistics about platform usage, which help us improve our services. No personal identity is included in these cookies.
Functionality Cookies
Used to remember your preferences such as your preferred game category, theme settings, and similar choices. This ensures your personalized experience.
Cookie Controls
Non-essential cookies can be disabled from your browser settings. However, this may affect some platform functionality.
7. Your Data Rights
As a user of the 55oh platform, you hold the following rights regarding your personal information.
- Right to Access: You have the right to know what information we hold about you. You may request a copy of your data by sending a request to [email protected].
- Right to Rectification: If your account contains incorrect or incomplete information, you may request a correction. Some information can be updated directly from your account settings.
- Right to Erasure: In certain circumstances you may request deletion of your personal information. However, this may not be fully possible where legal obligations or active financial transactions are involved.
- Right to Object to Processing: You may object to the processing of your information for marketing communications or non-essential analytics, and we will review such requests.
- Right to Data Portability: In some cases you have the right to receive your personal information in a structured, machine-readable format.
To exercise any of the above rights, please contact our support team. We generally aim to respond within a reasonable time after receiving a request.
8. Data Retention Period
55oh does not store your information indefinitely. Retention periods are determined based on the type of information and legal requirements.
Account Information
Retained for the duration the account is active and for the applicable legal period after it is closed.
Transaction Information
Retained for the period required by financial regulatory requirements.
Support Records
Customer support conversations are retained to maintain service quality and for dispute resolution.
Technical Logs
Retained for a limited period for security monitoring and technical troubleshooting.
After the retention period expires, information is securely deleted or anonymized so that no individual can be identified from it.
9. Protection of Minors' Information
55oh strictly enforces a 21+ age policy. Only those aged 21 or above may create an account on this platform.
We do not knowingly collect any personal information from those under 21. An age verification process is in place during registration. If we suspect that an account has been created by a minor, we will close that account and delete the collected information.
If you become aware that a minor has created an account on our platform, please contact us at [email protected].
10. Policy Changes & Updates
55oh may update this privacy policy from time to time. Changes may occur due to technological developments, legal changes, or changes to our services.
- For significant changes, a notification will be sent to your registered email address.
- The policy's last updated date will be clearly displayed at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
- Previous versions of the policy can be provided by our support team upon request.
We recommend that you review this page regularly to stay up to date with 55oh's privacy practices.
11. Contact & Complaints
You may contact us with any questions, concerns, or requests to exercise your rights regarding this privacy policy. The 55oh support team is ready to assist you in both Bengali and English.